We're pretty serious about keeping your secrets safe - after all, we're in the mystery business. Here's the straight talk on how we handle your personal info.
Last Updated: October 27, 2025
Look, we're not gonna beat around the bush here. When you book a stay at Shadow Veil Front, we need certain details to make your experience unforgettable. Here's what we're talking about:
We're not in the business of collecting unnecessary info. Everything we gather has a purpose - usually making your stay better or keeping our operations running like clockwork.
We don't just hoard your info for fun. Every piece of data we collect serves a specific purpose:
Pretty straightforward - we need your details to book your room, send confirmations, and handle any changes you make. Can't run a hotel without this stuff.
Remember when you mentioned you love solving puzzles? We might suggest our advanced mystery packages. Or if you're gluten-free, we'll flag that for our restaurant team ahead of time.
Sending you booking confirmations, pre-arrival info, post-stay surveys. Also, if you've opted in, we'll share special offers and upcoming events. You can bail on these marketing emails anytime - no hard feelings.
We analyze patterns and feedback to figure out what's working and what needs tweaking. If everyone's raving about the spa but complaining about breakfast timing, we're gonna notice.
Sometimes we're legally required to keep records. Also, if there's a security issue or fraud attempt, we need data to investigate and protect everyone.
Yeah, we use cookies - and not the chocolate chip kind, unfortunately. Here's the lowdown:
| Cookie Type | What It Does | Can You Opt Out? |
|---|---|---|
| Essential Cookies | Keep the site functioning - login sessions, booking cart, security features | Nope, these are necessary |
| Analytics Cookies | Help us understand how people use our site - which pages are popular, where folks get stuck | Yes, through browser settings |
| Marketing Cookies | Track your interests to show relevant ads on other sites | Absolutely, and easily |
You can manage cookie preferences through your browser settings. Most browsers let you block or delete cookies, though doing so might make some features wonky.
We also use tools like Google Analytics and Facebook Pixel - industry-standard stuff to understand our audience better and improve our marketing. These follow their own privacy policies too.
We're not selling your info to random companies - that's not our style. But we do need to share certain data with trusted partners to keep things running:
If law enforcement or regulatory bodies request info through proper legal channels, we're obligated to comply. We'll push back if requests seem overreaching, but we're not above the law.
If Shadow Veil Front gets acquired or merges with another company (knock on wood, we're doing fine!), your data would transfer to the new owner. We'd notify you if this happens.
Everyone we share data with is contractually bound to protect it and use it only for specified purposes. We don't take partnerships lightly.
Under Canadian privacy laws (specifically PIPEDA), you've got several rights when it comes to your personal info:
Ask us what data we hold about you - we'll provide a copy within 30 days
If something's wrong, let us know and we'll fix it ASAP
Request erasure of your data (with some legal exceptions)
Unsubscribe from marketing emails anytime - one click, done
Get your data in a usable format to transfer elsewhere
File a complaint with the Privacy Commissioner if we've messed up
To exercise any of these rights, just shoot us an email at reservations@shadowveilfront.info with "Privacy Request" in the subject line. We'll verify your identity (gotta make sure it's really you) and get back within a reasonable timeframe.
Security's not just a buzzword for us - it's kinda in our DNA given the whole mystery theme. Here's what we do to protect your info:
That said, no system's 100% bulletproof. We do our absolute best, but the internet's a wild place. If you notice anything suspicious regarding your account, let us know immediately.
Our services are primarily designed for adults. While we welcome families and kids can participate in certain activities, we don't knowingly collect personal information from children under 13 without parental consent.
If you're booking for a family with kids, the adult making the reservation is responsible for providing necessary information about minors (like dietary restrictions or accessibility needs).
If we discover we've accidentally collected data from a child under 13 without proper consent, we'll delete it promptly. Parents or guardians who believe this has happened should contact us right away.
We're based in beautiful Vancouver, Canada, but we welcome guests from all over the world. Here's what that means for your data:
Primary Storage: Your information is primarily stored on Canadian servers, subject to Canadian privacy laws.
Service Providers: Some of our tech partners operate globally, which means your data might be processed in other countries (like the US for payment processing). When this happens, we ensure those partners meet Canadian privacy standards.
European Guests: If you're from the EU, your GDPR rights still apply. We respect those protections and offer equivalent safeguards.
Different countries have different privacy laws. When your data crosses borders, we make sure it's protected according to the highest applicable standards. If you've got specific concerns about international transfers, reach out and we'll walk you through the specifics.
Privacy laws evolve, technology changes, and our business grows. Sometimes we'll need to update this policy to reflect those changes.
When we make significant updates, we'll notify you through:
For minor tweaks (like fixing typos or clarifying existing practices), we might just update the page without big announcements.
We encourage you to review this policy periodically, especially before making a new booking. Continued use of our services after changes means you're cool with the updated terms.
Look, we know privacy policies can be dense. If you've got questions, concerns, or just want clarification on something, don't hesitate to reach out.
Email: reservations@shadowveilfront.info
Phone: (604) 555-0147
Mail: Shadow Veil Front Hotel
Attn: Privacy Officer
1888 Shadow Lane
Vancouver, BC V6G 2K7
Canada
We aim to respond to all privacy inquiries within 48 hours during business days. For urgent security concerns, call us directly - we're available 24/7.